FAQ

 

 

FAQ
Need help? We’ve got you covered.

A fast answer to a thoughtful question. We have gathered a variety of frequently asked questions, and perhaps we have already answered yours.

Product

What is an Innoseal® Sealer?

The Innoseal® Sealer is mostly a tool to help close you bags. But is also well suited for bundling all kinds of materials, think about cables or ropes. Recognizable from a distance because of the combination of paper and tape, and its modern look. Furthermore, the Sealers are made of high quality materials which are impact resistant. Every unique Sealer has his own color. As of now available in the colors; white, grey, black and neutral.

What is Innoseal® Refill?

The Innoseal® Refill consists of one roll of tape and one roll of paper. The paper is available in 7 colors, and very useful for color-coding. The Innoseal® Refill is designed to be a perfect combination with the Innoseal® Sealer and guarantees an optimal use.

How can I recognize an Innoseal® closure?

You can recognize an Innoseal® seal because of the combination of tape and paper. The paper is attached to the ends of the tape to get more grip and open the seal easily. The paper is printed with the instructions to open the bag; ‘Twist and Pull’.

What are the benefits of an Innoseal® closure?

The Innoseal closure has many advantages on alternative bag closing systems. The most important are;
– Easy to open
– Tamper evident
– Reclose able
– Air tight
– Food-safe
For all the advantages of the Innoseal® seal, take a look at the benefits on the website.

Which Sealer suits me best?

At Innoseal we honor differences.
Below, you see a table with the Sealer specifications to assist you in your choice.

All-over White Sealer Clear Sealer L-Sealer Inno-RE-Set Inno-boX
Color Sealer White White Grey Black Neutral
Lid White Transparent Transparent Transparent Two-sided exterior
Slot 6 mm 6 mm 12 mm 6 mm 6 mm
Refill Pre-loaded Pre-loaded Pre-loaded Pre-loaded + 7 sets 20 X-Refill
Uniqueness Sterile look Visual on refill Bigger Starters Set DIY assembly
Budget option
Sealer Sizes 245x68x130 mm 245x68x130 mm 290x74x170 mm 245x68x130 mm 370x170x220 mm

In our ‘’helping hand’’ quiz, which you can find on the homepage, you get more insides on which Sealer is best fitted for your needs.

Do you prefer direct contact with one of our specialists? Contact us! ????

How many closures can I make with one set of Refill?

With one set of Refill® you can make approximately 900 closures. However there are some factors that can influence this. The size of the Sealer and thickness of the bag are some of those elements. Do you have an L-Sealer? The average will be approximately 700 closures.

What are the differences between the Innoseal® Refill 84 Sets and the Innoseal® Refill 28 sets?

The Innoseal® Refill 84 Sets holds, 3 times as many rolls. But to make the best choice for you, it is important to look at the amount of closures you make. The Refill is at its best in the first year, but still functional after this point.

Mostly, we already advise to use the 84 Refill set, even for small business, because of stock maintenance and the overall costs.
Are you not sure which is the best choice for you? Please contact our team.

Can Innoseal® be customized?

Our productions takes place in our HQ in the Netherlands. Here we bring all the raw materials together to get as much control over our production and quality as possible.
Innoseal® offers different price points depending on the personalization;

We have an option for ‘’unicolor’’ paper (one color) from our color scheme. Useful if you want it to fit your corporate identity!

You can choose for the Inno-RE-set. This one can be written on with the supplied marker. With this, you can give your Sealer a personal design and make it unique. Think about a point of Sales or a grocery list.

We have the possibility to print the paper with your own logo, message or instructions. This option requires a minimum order quantity and investment costs.

For all your remaining questions about personalization, contact us!

Ordering

Where can I buy Innoseal® products?

The short answer is; woldwide.

The Headquarters of Innoseal® are located in The Netherlands (Tilburg) and in America (Charlotte, NC). However, we have partners all over the world who can help you.
Usually, it is cheaper to order via our partners, as they are nearer to you.
Are you curious of our partners in your region? Please contact us!

How can I order Innoseal® products?

As our customer, we like to give you the option which fits you best.
You have two options;
Order via reseller:
Innoseal operates worldwide, because of our distributors. With this option, we identify which of our partners is located near you, and can deliver your chosen products. We take care of the contact between you and our distributor. Usually, this is faster and cheaper.
If there isn’t a partner located in your area, we send a product-offer ourselves.
Add to cart:
If you choose ‘’add to cart’’ you will automatically place an order and directly goes to the payment screen.

How can I order Innoseal® products? What are the payment options?

· Creditcard, both Visa and Mastercard
· Ideal (only for Dutch bank account holders)
· PayPal
· Bank transfer
· Klarna

Invoice request/ re-sent/ changes

For all your questions about your invoice, we advise you to send an email to info@innoseal.shop or call +31 (0)85 489 2270. Our staff can directly take a look and follow up with the needed actions.

Guarantee

What can you expect from our lifelong manufactures warranty?

We give all our customers lifelong manufactures warranty on our Sealers (excl. X-Sealer), because we fully believe in the quality of our product. Our Sealer are made of amazingly strong materials and with normal use, it will not break.
If your Sealer does not work optimally, you can contact us and we will take a look together with you to make the Sealer work again. Usually, dirt is the cause of sub-optimal functionality of your Sealer and can easily been fixed.

Distributor

What are the benefits of being a distributor?

Cooperation and support are two important pillars in our partnership with new distributors. The expertise of our team is key to help you go the extra mile.
For more information, visit our distributor page or contact us!

How do I become a distributor?

We are always looking for new distributors.
Are you already the next ambassador of this amazing system? Or would you like more information?
Grab that phone or send an email to info@innoseal.shop, and let us talk about all the possibilities!

After service

How to change Refill in my Innoseal® Sealers?

Changing Refill® takes just a few minutes. Ready to go in 4 simple steps;

Step 1: Position one hand on top of the sealer and place fingertips under the lid. Lift up and pull forward.
Step 2: Load the tape with the sticky side up. Thread the tape through the opening, above the Spoke Wheel, and temporarily stick the tape to the top of the casing.
Step 3: To load the paper, assist the end of the paper roll into one of the Spoke Wheel ports (via the passage way, see arrow). To make sure it fits in the Spoke Wheel port turn the Spoke Wheel a half-a-click.
Step 4: Before you can use it you need to turn the Wheel until you hear a full click (counter clockwise). SEAL ON!

Look into at the instructions and/or video’s to see the steps and get extra tips and tricks.

How can I maintain my Innoseal® Sealer?

Give your Sealer a quick clean when changing Refill, or put the Sealer in the dishwasher. This makes sure your Sealer is hygienical and functional.
Please watch out for the knifeholder. The blade is extremely sharp.
Do you want to see how to best clean the Innoseal® Sealer?

How can I open the Innoseal® Closure?

Opening the Innoseal® seal is as simple as 1,2,3. By following the instructions on the paper ‘’Twist and Pull’’, you make a tear in the paper. This will ensure that the ends can be separated easily.
If you want to reuse the closure, you need to make a new neck in the bag and place in the middle of the tape. Bring the ends of the paper together until it sticks together. Your bag is reclosed.
See how easy!

How do I mount the Innoseal Sealer?

Remove the metal bottom plate by taking out the screws on both sides of the Sealer. Mount the foot on the desirable working place (the 4 little openings are to make it more easy). Screw the Sealer back on the bottom plate.
You are ready to go.
Rather watch a video for the explanation?

How to use the Innoseal Cutter Block?

A cutterblock is used to remove excess plastic at the end of a sealed bag.
The Innoseal cutterblocks can easily been placed in the square opening of our Sealer. Warning: the cutterblock is extremely sharp, please be careful when placing and removing it.
Please be aware that there are 2 different sizes. The standard Cutterblock only fits in our Standard Sealers. The L-Cutterblock is made for the L-Sealer.

What if I lost a part of my Innoseal Sealer?

Don’t worry!
With the Innoseal Service Set, you can have all interior parts within reach. The set consists of one knifeholder, one brake, two screws and a metal washer, plus one spoke wheel.
Available for both L-Sealers and Standard Sealers.

Extra information

Where can I use the Innoseal® Sealer for?

Innoseal is mostly used for closing bags, but can also been used for bundling, organizing and labeling.
Which make it widely applicable in many markets; bakery, butcher, candystore, deli, pet stores, artisans ect.

Why are the Innoseal Sealers made of plastic?

Quality is everything.
With this in mind we are using an ABS plastic, because there is no better alternative in its functionality. This kind of plastic is sturdy, rust-free, light, flexible in its applicability and easy to clean.

Which parts are made of recycled materials?

Recyclability and the use of recycled materials are becoming more and more important. The cores of our Refill are made of recycled plastic. And from now on, our RE-Sealer (black) is made of these same recycled materials

Delivery and returns

What is the delivery time

We always do our best to make sure you get your products in hands as fast as possible. We ship your orders within 1-3 working days after receiving your order. Delivery will be done anywhere between day 2-25 after ordering, as this is totally upto your location and shipping schedules, which we can unfortunately not controle. We will update you along the way and are here for any questions you may have!

When your product is ready to leave our premises, we will contact you with your own track and trace. With this you can keep a close eye or your order and an up-to-date delivery time. Did you not receive the Track and Trace, please send an email to info@innoseal.shop, we will came back to you soonest.
We also keep a close eye on your package and will contact you if we see some problems.

What are the shipping costs

The shipping costs can differentiate per area. The table below is an overview to get an idea of your specific shipping costs.
After you have filled in your delivery address, you will get the official shipping costs.

Land/Region Costs
The Netherlands €10,-
EU 1
Germany, Belgium, Luxembourg
€20,-
EU 2
Austria, Spain, France, Italie, Denmark, Sweden
€25,-
EU 3
Eastern Europe, Cyprus, Estonia, Latvia, Lithuania, Greece, Malta, Norway, Portugal, Switzerland
€30,-
Africa €45,-
Asia €45,-
Australia en New Zeeland €50,-
My order did not arrive or was lost

First of all, we are sorry for the inconvenience.
Please contact us as soon as possible. We will seek contact with our transporter and hopefully give you clarity as soon as possible, as well as find a fitting solution to get the product to you.

How can I refund my order?

We are sorry our product has not reached your expectations. You can send your package back within 14 days of receiving it. Please add the return form to the products. After receiving the package, we will transfer the money to your account, depending the choice of payment. You got an email with this form but you can also find one on our website.

What are the refund shipping costs?

The refund shipping costs are for your own account, and so dependent on your choice of shipping company.

Terms and conditions

Privacy statement

Our privacy statement

General terms and conditions

Looking for the terms and conditions.

Still have a question? Let us know!
We are at your service.